At Helios Neo, we attach great importance to the privacy of our website users. To safeguard your privacy as effectively as possible, we adhere to a number of core values.
In this privacy statement, you can read how we put these core values into practice and respect and protect your right to privacy.
Depending on the services we offer via the website, the personal data you provide via our website may be used for the purposes listed below.
We will not process your personal data for purposes other than those mentioned above, unless you have given your prior consent or we are permitted or required to do so by law.
We only process your personal data on a legal basis. For the purposes mentioned above, we process your personal data on the following bases:
By using the website and the services available on it, you leave certain data with us. We only store and use personal data that you provide directly or that is clearly provided to us for processing when you submit it. Depending on the service you use, we may collect the following data via the website:
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years of age. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without that consent, please contact us.
Your data will expressly not be provided to third parties, other than third parties directly involved in the execution of the agreement between you and us, or unless any legal provision obliges us to do so. The parties we may need for the execution of the services you have requested are:
We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure, and unauthorised modification. If you feel that your data is not properly secured or there are indications of misuse, please contact us.
Your personal data will never be retained longer than is necessary for the purposes described in this privacy statement or on the website, except in cases where any legal obligation prevents the deletion of personal data.
This privacy statement does not apply to third-party websites that are linked to this website. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We therefore recommend that you read the privacy statements of these websites before using them.
We use cookies on this website. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. These ensure that the website works properly and that, for example, your preferred settings are remembered.
These cookies are also used to ensure that the website functions properly and to optimise it. When you first visited our website, we informed you about these cookies and asked for your consent to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via your browser settings.
Permanent cookies enable us to recognise you when you visit our website again. This allows the website to be tailored to your preferences. If you have given your consent to the use of cookies, we can also remember this by means of a cookie. This means you do not have to keep repeating your preferences, which saves you time and makes using our website more enjoyable. You can delete permanent cookies via your browser settings.
Session cookies enable us to see which parts of the website you have viewed during this visit. This allows us to tailor our service as much as possible to the browsing behaviour of our visitors. These cookies are automatically deleted when you close your web browser.
We keep statistics on our website, but this is always done in a completely anonymous or pseudonymised manner. No statistics are kept on parts of the website where your health data is exchanged. We may use the following applications to keep statistics.
In cases where we have activated the Google Analytics tool, cookies from the American company Google are placed via our website as part of the Analytics service. We use this service to track and receive reports on how visitors use the website. This tool is set up to be privacy-friendly. For example, we have not permitted Google to use the Analytics information obtained for other Google services, we have the IP addresses pseudonymised, and we have entered into a processing agreement with Google.
The information collected by Google is transferred to and stored on servers in the United States. Google adheres to the Privacy Shield principles and is affiliated with the Privacy Shield programme of the US Department of Commerce. This means that there is an adequate level of protection for the processing of any personal data.
If we have activated the Matomo Analytics tool, first-party cookies will be placed to track visitor statistics. This allows us to map how visitors use our website (how long you stay on a page, which page you came from, and to count the number of unique visitors). All data remains on our server and is never shared with other parties.
We reserve the right to make changes to this statement. It is advisable to consult this statement regularly so that you are aware of these changes.
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Helios Neo, and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organisation specified by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to the contact details below. We will respond to your request as soon as possible. Please ensure that you clearly indicate who you are, so that we can be sure that we do not modify or delete data from the wrong person.
Helios Neo would also like to point out that you have the option of submitting a complaint to the supervisory authority in the country where you are based. In the Netherlands, the supervisory authority is called the Autoriteit Persoonsgegevens (Personal Data Authority).
We regularly check our compliance with this privacy policy. If you have any questions about this privacy policy, please contact us using the contact details below.
Do you know that nowadays you can arrange many medical matters online whenever and wherever you want? This saves you a telephone contact with our GP practice.
To make an appointment online, you need to log in to the patient portal. You will need DigiD for this. Click the button below to log in.
We are open for new registrations. Please fill in the form completely. You will receive an email confirmation from our practice within 72 hours.
Do you have any further questions? Then you can make a call-back appointment by phone.
Please contact our doctor's assistant for this.
Do you know that nowadays you can arrange many medical matters online whenever and wherever you want? This saves you a telephone contact with our GP practice.
To view the results of your recent (lab) test you need to log in to the patient portal. You will need DigiD for this. Click the button below to log in.
Through My Medical Record, it is possible to access your medical record. It is possible to gain insight into the items below:
Do you know that nowadays you can arrange many medical matters online whenever and wherever you want? This saves you a telephone contact with our GP practice.
To send your an e-consult (an important less urgent message) to your GP, you will need to log in to the patient portal. You will need DigiD for this. Click the button below to log in.
For less urgent complaints, you can send us an e-Consult. Our practice then usually answers your query within 48h. Since you don't call, this saves us incoming calls and helps us spread out crowds.
Do you know that nowadays you can arrange many medical matters online whenever and wherever you want? This saves you a telephone contact with our GP practice.
To view and repeat your current medication you need to log in to the patient portal. You will need DigiD for this. Click the button below to log in.
You can use this website to repeat your own chronically active medication. If you take one or more medicines for a longer period, the pharmacy has a free service especially for you: they make sure your medicines are ready at a pre-arranged time.
Do you know that nowadays you can arrange many medical matters online whenever and wherever you want? This saves you a telephone contact with our GP practice. For example, you can view results, request repeat prescriptions or ask your GP a question. You can arrange this in two ways: via the ‘patient environment’ on our website or with the ‘My GP Online’ app.
Your GP puts all the information about your health into a computer. This is called a medical file. For example, the GP puts in what diseases you have, what tests and treatments you have had and what medicines you are taking. This way, your medical information is all together.
Your (GP) doctor and pharmacies can connect their computers to the National Switch Point (LSP). Through the LSP, they can share your most important medical data. Another healthcare provider can view those medical details. The video below briefly explains how the LSP works when you come to the GP surgery.
